job details

Corporate Retention Associate (Port Harcourt)


  •  Posted:  Tue. 21 Jun, 2022
  •  Expires:  06, Jul 2022
Job Type
full-time
Location
Rivers
Specialization(s)
Corporate Client Services / Sales

Job Summary

This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience. The role is also responsible for ensuring strong customer retention and the resolution of serious client administrative issues

Job Description

  • Acting as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
  • Assist corporate clients in onboarding and navigating our system and the healthcare system in general
  • Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
  • Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
  • Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
  • Regularly obtain feedback on our services from corporate clients and act on said feedback accordingly

Job Experience

  • B.Sc/HND degree
  • Minimum 2 years post-NYSC experience in the health insurance sector or a similar field.
  • Strong written and spoken communication skills
  • Strong analytical thinking skills
  • Ability to work in a team and collaborate with various individuals
  • Strong interest in developing a career in a client-focused role
  • Sales/Customer Success/Client Relations experience are added advantages
company details

Reliance Health


Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

32, Lanre Awolokun Street, Gbagada Phase II, Lagos

[email protected]
www.reliancehmo.com

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